Refund policy

Returns Eligibility

Returns are accepted within 14 days of delivery only.

To qualify for a return, all of the following conditions must be met:

• The item is unused, unopened, and in its original packaging

• The item is returned in resalable condition

• Proof of purchase is provided

We reserve the right to refuse any return that does not meet these requirements.

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Non-Refundable Items

The following items are strictly non-refundable:

• Sale or discounted items

• Items that have been opened, used, or are not returned in their original packaging

• Items returned outside the 14-day return window

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Damaged or Defective Items

We do not offer refunds for damaged or defective items.
We will only provide replacements, subject to approval.

To request a replacement, you must contact us within 48 hours of delivery and provide:

• Your order number

• Clear photographic evidence of the damage or defect

Claims submitted outside this timeframe may not be accepted.

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Exchanges

We do not offer exchanges for any reason other than approved damaged or defective items.

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Return Shipping

Customers are responsible for all return shipping costs unless the item is confirmed to be defective or damaged.
Original shipping charges are non-refundable.

We are not responsible for items lost or damaged during return transit.

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Return Process

All returns must be authorised prior to being sent back.
Unauthorised returns will not be accepted or processed.

To request a return authorisation, please contact us at:
Email: Sweetlychaoticuk@gmail.com

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Policy Enforcement

By placing an order with us, you agree to this Returns & Refunds Policy in full.